Returns & Exchanges

Returns/Exchanges

For all customers, start your return/exchange here.

We know not everything works out and we want you to feel confident in everything you purchase from us! We will gladly accept select unwashed, unworn, and unused merchandise within 30 days of purchase if you are not completely satisfied.

  • Shipping charges will not be refunded.
  • Item(s) will not be eligible for a refund if it has any of the following. 
  • Make-up marks or stains of any kind
  • Deodorant marks
  • Strong smells of perfume, smoke, or body odor
  • Hair / pet hair 
  • Rips / holes

These items will be donated, and you will not be refunded for the return.

  • FINAL SALE ITEMS: While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange. These items will all be clearly marked ‘FINAL SALE’ in the listing.

You will be given 3 options to choose from for your return:

  1. Exchange for a different size or length.
  2. Store credit in the form of an e-gift card. If you choose this return option, you will receive an email containing a gift card code equal to the amount of the returned item(s) after your return has been processed. This gift card can be used for future purchases.
  3. Refund to the original form of payment. 

Please Note: Processing an exchange request is not a guarantee that the exchanged item will be in stock by the time we receive and process your exchange. If you want to guarantee / secure inventory, it is recommended that you place a new order and ask for a refund or store credit instead. 

Free Returns & Shipping Insurance

To unlock a FREE RETURN & SHIPPING INSURANCE, you have the option to choose a $4.49 non-refundable fee at checkout, so you don't need to pay for return shipping. If you're unsure about sizing or fit, this feature is a great way to plan for a return if needed, without any added cost later.

Here's how it works:

  • At checkout, select the $4.49 free-return option to cover any potential return shipping.
  • If you choose to keep your order, this $4.49 fee is non-refundable but ensures peace of mind as you shop.

Instant Exchanges 

Want your exchange faster? Choose an instant exchange on the summary page before submitting your return, and we'll place your exchange order as soon as your return is submitted.

If you select an instant exchange, we'll place a temporary hold on your card for the full value of your return for authentication purposes. This hold will fall off your account on its own in seven days. You'll have 14 days to ship your return to us. If the return has been shipped within that time frame, you're good to go! If you haven't shipped your return by then or have chosen to keep the return, we'll charge your card the full return amount.

Key things to know:

  • No actual charge occurs during authorization.

  • If you opt for an instant exchange, your new item ships immediately.

In-Store Purchase Returns

If you have purchased an order in-store and would like to return an item, you must process the return in-store as well. 

In-store purchases cannot be returned via mail or through our online return portal. The online return portal is designed for orders placed online only.

Same return policies apply for in-store returns.

 

    Final Sale Items

    We do not accept returns or exchanges on Final Sale items. If you are looking to return an item that was labeled as Final Sale, we recommend an alternative option of selling the item through our Program.

    The Program is a wonderful option if you're looking to recycle the clothes that you bought at our store that are exclusively designed by us. The item must be branded with Thomas Smith Wear tag in order to sell through our Program. If you choose to sell through online, you can earn money via store credit or cash.

    Start selling here!

    If you have any questions about the Program, email support@treet.co.

     

    Tips & Reminders for All Returns/Exchanges

    RETURNS
    • PLEASE INCLUDE THE PACKING SLIP WITH ALL RETURNS/EXCHANGES
    • If you are local, returns may be returned to our Gordonville, PA location.
    • Please allow up to 5-7 business days for your refund or exchange to be processed once we receive your items.
    • Any items that are refused at time of delivery forfeit their shipping charges and will only be refunded the price of items refused.
    • Shoes must be returned in the original shoebox. Shoebox may not be used as shipping box. An additional protective shipper must be used, or return will be voided and returned to sender at customer’s expense.
    • Shoes must be unworn and free of any scuffs or marks. We know you need to try shoes on, so we ask you to do so on indoor carpet as to not scuff the soles.  Shoes that show signs of wear may be ineligible for a refund.
    EXCHANGES
    • You can exchange an item for a different size or length only.
    • We only allow one exchange. 
    • Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as store credit.